Privacy Policy

Who this Privacy Policy applies to

This policy applies to information handled through dhakaliftsolutions.com and to information you send when making an enquiry through a communication option provided or linked on the website.

It does not automatically cover websites, apps or services operated by another organisation. Those services may have their own privacy terms.

Information we may collect

The information involved depends on how you use the website and what you choose to send.

How information may be collected

Information may be received when you:

• submit information through a website enquiry or quotation process;
• contact Dhaka Lift Solutions by phone, email or a messaging service linked from the website;
• ask for project, product, installation, maintenance or technical information;
• communicate with the team about an existing enquiry or project; or
• browse the website, where normal server, security or cookie technologies may generate technical data.

Some technical information may be generated automatically as part of normal web hosting, security and website operation.

How information may be used

Information should be used only for a clear business, technical, operational or legal purpose. Depending on the enquiry, this may include:

• responding to questions and contact requests;
• understanding lift or elevator project requirements;
• preparing or discussing a quotation;
• arranging further technical discussion or site-related communication;
• handling installation, maintenance, repair or support communication;
• keeping reasonable business and communication records;
• operating, maintaining and securing the website;
• detecting misuse, spam, attacks or technical faults;
• improving website information and usability where suitable data is available; and
• meeting applicable legal, regulatory or dispute-resolution requirements.

Where consent is required by applicable law, processing should be based on appropriate consent. In other situations, another lawful basis may apply depending on the purpose and circumstances.

Cookies and similar technologies

Websites can use cookies and similar technologies to perform basic functions, remember choices, improve security or understand website use.

The cookies that are actually used can change when website features, plugins or service providers change. For current information about cookie categories and available choices, please read the Cookie Policy.

Where a cookie-consent tool is provided, you can use it to make the choices available for non-essential technologies.

Service providers and other disclosures

Running a business website may require carefully selected third-party services. Depending on the website configuration and the service being provided, information may be processed by providers that support functions such as:

• website hosting and infrastructure;
• website security and backup;
• email or message delivery;
• website forms or enquiry handling;
• analytics or website measurement, if enabled; and
• professional, technical or legal support when needed.

Information may also need to be disclosed where this is required by applicable law, a valid legal process, a competent authority, or where disclosure is reasonably necessary to protect legal rights, website security or users.

Service providers should receive only the information reasonably needed for their role and should handle it under appropriate contractual, technical or legal requirements.

Processing or transfers outside Bangladesh

Some website, cloud, email, security or communication services may use infrastructure located outside Bangladesh. This depends on the provider and the website configuration in use at the relevant time.

Where personal data is transferred or processed across borders, the transfer should be handled in line with applicable legal requirements and with safeguards appropriate to the information and service involved.

How long information may be kept

Information should not be kept indefinitely without a reason. Retention can vary according to the type of information and why it was collected.

Relevant factors may include the time needed to answer an enquiry, manage a project or service discussion, maintain reasonable business records, resolve a dispute, secure the website, or meet a legal or regulatory obligation.

When information is no longer reasonably needed, it should be deleted, anonymised or otherwise handled in accordance with applicable requirements and normal technical backup processes.

How personal information should be protected

Reasonable technical and organisational measures should be used to reduce the risk of unauthorised access, misuse, accidental loss, alteration or disclosure of personal information.

Appropriate measures may include access controls, secure website administration, software maintenance, hosting security, backups and other safeguards suited to the system and information being handled.

Your privacy choices and rights

Depending on applicable law and the circumstances of the processing, you may be able to ask about personal information connected with you.

Relevant requests may include asking to:

• confirm whether certain personal data is being processed;
• access personal data that applies to you;
• correct information that is inaccurate or incomplete;
• update information that is no longer current;
• withdraw consent where processing depends on consent;
• object to certain processing where applicable; or
• request deletion where the relevant legal conditions allow it.

A request may need enough information to identify the relevant record and verify that the request relates to the correct person. Some information may need to be retained where the law allows or requires it.

To make a privacy-related request, please use the Dhaka Lift Solutions contact page and clearly state that your message concerns privacy or personal data.

Information relating to children

This website is intended mainly for building owners, developers, contractors, consultants, facility teams and other people seeking lift or elevator information. It is not designed to ask children to submit personal information.

If information relating to a child is received, it should be handled with the safeguards and consent requirements that apply under relevant law and the circumstances.

Links and third-party services

The website may contain links to external websites, communication platforms or other third-party services. Following an external link means you may be dealing directly with another provider.

Dhaka Lift Solutions does not control another organisation's privacy practices. You should read the privacy information provided by that service before sending information through it.

Changes to this Privacy Policy

This policy may be updated when website features, business processes, legal requirements or third-party services change.

When the policy is revised, the date shown near the top of this page should also be updated so visitors can identify the current version.

Questions about privacy or personal data

If you have a question about this Privacy Policy or want to make a request concerning personal information connected with you, contact Dhaka Lift Solutions through the website's official contact channel.

Please include enough detail to explain the request, but do not include unnecessary passwords, payment information, identity documents or other sensitive data in the first message.

Contact Dhaka Lift Solutions about privacy