Lift Warranty & Service Terms Bangladesh

These terms apply as a general framework for lift or elevator equipment, installation work, maintenance and after-sales services supplied under an applicable Dhaka Lift Solutions project document.

They do not by themselves create a warranty for equipment or work that is not included in the applicable project scope.

A project-specific warranty or service obligation exists only to the extent stated in the relevant accepted or signed documents.

Warranty and service conditions should be read together with the documents issued for the actual project.

If two documents conflict, the specific signed project document should be checked before relying on this webpage.

The applicable warranty document should state the warranty period, covered equipment or work, start date, conditions and any remedy available for a covered issue.

This webpage does not promise that every component, failure, repair, service visit or replacement part is covered.

Warranty coverage should be confirmed against the actual project records before repair or replacement work is treated as warranty work.

Do not assume that a fault is covered simply because it occurs during a warranty period. The cause of the fault, the affected component and the written warranty conditions may all need to be reviewed.

The applicable project documents may contain exclusions relating to matters outside the agreed supply or service scope, including external building conditions, electrical conditions, unauthorized intervention, misuse, accidental damage, normal wear or other causes identified in those documents.

The exact exclusion should always be checked against the written warranty for the project.

A maintenance arrangement should identify what equipment is covered, what routine work is included, the agreed visit schedule and any work that requires separate approval.

A general website statement does not create a fixed maintenance frequency for every lift.

The appropriate inspection and maintenance work also depends on the installed equipment and its actual condition.

For a commercial overview of maintenance support, see the lift maintenance page.

A service request should identify the lift or project and explain the issue as clearly as practical.

Unless a project document says otherwise, the building owner, customer or authorized site representative should provide reasonable access needed to inspect or service the equipment.

Work may need to be delayed or rescheduled where access is not available, the area is unsafe, required building support is not ready, or another condition prevents the agreed work from being carried out safely.

Elevator controllers, drives, door equipment, electrical components and other parts are not automatically interchangeable.

Part identification may require model information, equipment records, electrical data, photographs or a technical inspection.

Parts availability, price, lead time and warranty status should be confirmed for the specific item before an order or replacement is approved.

A service visit does not automatically mean that all resulting labour, parts or additional work are free of charge.

If an issue falls outside the applicable warranty or maintenance scope, the required work may be treated as a separate repair or service item.

Any separate price, parts requirement or additional work should be confirmed through the applicable quotation or approval process before proceeding where practical.

If a lift appears unsafe or develops a serious fault, use should stop where appropriate and the issue should be referred to a competent technical service provider.

Service timing can depend on the agreed service level, site access, fault type, technician availability, required parts and other project conditions.

A specific response time, attendance time or repair deadline is binding only where it has been agreed in the applicable written service or project document.

Nothing on this webpage is intended to remove a right or obligation that cannot lawfully be excluded.

Any contractual liability, remedy, limitation, indemnity, dispute term or governing-law clause should be determined from the applicable signed contract and relevant law, not inferred from general marketing content on the website.

The Warranty & After-Sales Support page explains support in a commercial and practical format. This page deals with the general terms that apply to warranty and service conditions.

Product, service or marketing pages should not be read as creating a warranty period, free-service promise, response time or other contractual obligation unless that promise is also included in the applicable project document.

General website-use conditions are available in the Terms & Conditions, while limitations on general website information are addressed in the Disclaimer.

Dhaka Lift Solutions may update the general information on this page when business processes, documentation or legal requirements change.

An update to this webpage does not by itself rewrite a signed project agreement or warranty document. Any change to an existing contractual commitment should follow the amendment process applicable to that agreement.